This Privacy Policy applies to all Independent Contractors duly registered on the Driver App and in the Takealot.com Delivery Team (“TDT”) Franchise Network.
The purpose of this Privacy Policy is to set out how, why and when Mr Delivery (Pty) Ltd t/a Mr D Food (“Mr D Food”) through the Driver App and Takealot Online (RF) (Pty) Ltd t/a Takealot.com (“Takealot”) through TDT uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).
t is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.
Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:
- May limit our risk or liability or a third party;
- May create risk or liability for the driver and/or independent contractor;
- May compel the driver and/or independent contractor to indemnify us or a third party; and/or
- Serves as an acknowledgement, by the driver and/or independent contractor, of a fact.
We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using the Driver App and/or registering with TDT to become a driver and/or independent contractor, you agree to the processing of your Personal Information as set out in this Privacy Policy.
In this Privacy Policy, the terms -
- “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
- “we”, “us” or “our” refers to Mr D Food and Takealot.
- “you” and “your” refers to a Driver and/or Independent Contractor that accesses or uses the Driver App and/or is registered with TDT.
What type of personal information do we collect and receive
We process Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. When you apply to become a driver and/or independent contractor, we may collect the following Personal Information:
- legal name in instances where the driver and/or independent contractor is a juristic person;
- name of sole proprietor;
- office bearers of any juristic person or sole proprietor;
- official email address;
- any other email address;
- official physical address;
- any other physical address;
- official phone number;
- any other relevant phone number;
- identity number of any natural persons;
- registration number of any juristic persons or sole proprietors;
- immigration documents where applicable;
- banking information; and/or
- location data.
Should your Personal Information change or you wish to amend and/or correct your Personal Information, you can do this by contacting your branch to whom you are delivering a service to.
You warrant that the Personal Information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
When you access our services provided by us, we process some of your Personal Information. Depending on how you access and use our Platforms, we may receive:
- log information, including information on how, when and for how long you use our Platform and other services, the content you view and search queries you submit.
- information about the equipment you use to access or use our Platform, including the type of device you are using, how you access our Platform, your browser or operating system and your Internet Protocol address.
- the geographic location from which you accessed our services, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
- other information about you from third parties such as social media.
- information relating to support you may use from us such as information about your query and your contact details. When you interact with us via email or phone we may collect and use Personal Information about you in order to provide support. Your communications with us may be recorded.
- payment data when we make payments to or receive payments from you which we use to produce payment files (which are transferred to third party providers for the purposes of processing payments), which may include Personal Information such as your name.
How do we process your Personal Information?
We process the Personal Information we collect and receive to:
- identify you.
- verify your identity.
- create an account for you.
- provide and manage our services to you and fulfill our contractual obligations to you.
- communicate with you regarding our services.
- notify you about changes to our services, terms and conditions, Privacy Policy or notices, and any other changes that impact our services.
- get feedback from you which we need to develop our services and grow our business.
- comply with any legal or regulatory obligations such as tax or financial laws.
- undertake research and statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.
- enter into a contract with you in order to provide and manage our service
Retention and restriction of records
We keep your Personal Information for as long as:
- we need it to provide our services to you.
- it is required or allowed by law and is in line with our internal retention policies.
- it is necessary to uphold the contract between you and us.
- you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.
We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.
By accessing and using our Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the Personal Information was initially collected or subsequently processed.
User tracking and cookies
When you access and use our services we may use various technological tools to improve your experience through the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you use to access our services. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:
- make our website, mobi-sites and software applications more user friendly.
- personalise your interactions with our website, mobi-sites and software applications, tailor our services to your interests and needs, and ensure they work on your device.
- analyse Personal Information that will enable us to send you the types of promotional offers that may be particularly relevant to you
- develop and improve our business
- analyse your activity on our website, mobi-sites and software applications so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud.
We will not use your Personal Information for any other purpose without your permission.
By accessing and using the Platform, you consent to our use of cookies and/or user tracking technologies.
Opt out from direct marketing
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.
Your obligation to protect your Personal Information
As a driver and/or independent contractor, you might have access to the Personal Information of customers and/or that of Mr D Food’s, or TDT’s staff including their names, delivery or email addresses and/or telephone numbers. Given this, you have already contractually undertaken to only use or process each specific piece of Personal Information to the extent necessary for the purposes of performing the express obligations under any agreement we have concluded with you.
You have specifically undertaken that you shall:
- process Personal Information in such a manner that is reasonable, adequate, relevant, non-excessive, purpose-specific and non-infringing of any individual’s privacy in terms of POPI;
- secure the integrity and confidentiality of Personal Information in your possession or under your control by taking appropriate, reasonable technical and organisation measures to prevent, amongst other things, loss of, damage to or unauthorised destruction or access to the Personal Information. This may encompass information relating to customers’ health information to which you are obliged to treat as confidential;
- have due regard to generally accepted information security practices and procedures which may apply to it generally or be required in terms of specific industry or professional rules and regulations; and
- immediately notify Mr D Food and/or TDT if there are reasonable grounds to believe that any Personal Information has been accessed or acquired by an unauthorised person.
Who else gets to process your Personal Information?
We do not sell your Personal Information to third parties for their marketing or any other purposes.
We may provide or make your Personal Information available to:
- our employees and third party service providers who assist us to interact with you via our Platform.
- law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity.
- enable our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts with such third parties dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit and must treat such Personal Information as confidential information.
Sending your personal information outside of South Africa
We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage purposes and data back-ups to ensure the integrity of our systems.
When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.
By accessing and using our Platform, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.
Securing your Personal Information
We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information and unlawful access to or processing of Personal Information.
In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:
- physical, technical and network security;
- access controls and monitoring of access;
- secure storage, destruction and encryption of records of Personal Information;
- Personal Information breach reporting and remediation; and
- by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services.
Should you disclose your Personal Information to any third party other than us, we shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.
Know your rights
Having provided adequate proof of your identity, you have the right to:
- review or update your Personal Information. Please note that as a driver and/or independent contractor, you can amend your Personal Information through contacting your branch for whom you are delivering a service to.
- request a record or description of your Personal Information. We may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive we may charge an administrative fee or refuse the request.
- request to have your Personal Information corrected, destroyed or deleted. Please note that in certain instances where you request your Personal Information to be deleted, we will retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
- us complying with your requests upon receipt unless we have credible reason why we cannot comply.
- us indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made.
- inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.
- notify you of the action taken by us because of your request.
- notify you of unauthorised access to your Personal Information.
- provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request.
- submit a complaint to the Information Regulator.
How to lodge a complaint with the information regulator
If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.
The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/
How to log a data request
As a driver and/or independent contractor, you can exercise all your rights set out above in terms of POPI by logging a request here.
As any other user, you can exercise all your rights as set out above by referring to our process set out in our PAIA manual here.
This version of the Privacy Policy replaces any preceding Privacy Policy. We may occasionally update this Privacy Policy.