How do I sign up?
You can sign up by going to: https://www.mrdfood.com/register
Alternatively, you can download the Mr D app from your respective app store then simply open the app and click "sign up" on the opening screen.
If you are having difficulty signing up, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I download the app?
If you have an iPhone or an Android phone you can download the "Mr D" app from the Apple App Store or Google Play Store.
To go there now, you can also click the below link: Download the app now
If you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com
How do I reset my password?
To reset your password go to: https://www.mrdfood.com/forgot
Enter the email address you used to register then click "submit". An email will be sent to your registered account with a reset password link. Once the email arrives, click the reset password link to continue.
If you still experience problems after following the above steps please connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.
I want to unsubscribe from emails
To unsubscribe from marketing emails you can click the unsubscribe link at the bottom of any marketing email you have received.
Alternatively, connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.
How do I add / remove a credit card?
When you place your next order, on the payment screen, you can choose to add a new credit card or remove a credit card that you've used to pay with previously.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I edit an address?
To edit a previously used address, please follow the below steps:
1. Selecting the menu icon on the top right corner of the screen
2. Click on "Profile"
3. Scroll down to your saved addresses
4. Click on the address you'd like to edit to make the needed changes.
5. Click the back arrow at the top left side of the screen to save.
If you're having any issues editing an address and need assistance, connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.
What methods of payment can I use?
You can choose to pay with card or instant EFT for your PnP groceries on the app. Using cash, Smart Shopper Points or eBucks as payment is not available.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What is the maximum number of items I can place on an order?
Each PnP grocery order you place has a maximum item limit of 35.
Additionally, individual items may have their own maximum limit due to stock availability in store. You will be prompted on the App if this limit is reached.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I earn Smart Shopper points on Mr D Groceries order?
You can add your PnP Smart Shopper card number to your account and start earning points on your Mr D Groceries Orders. Using Smart Shopper points for purchases is reserved for in store purchases.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What happens if a product I ordered is out of stock?
If one or more of the items you ordered was not in stock, you will be refunded to your Mr D Credit Wallet for that item. This credit is available for immediate use on your next Mr D order and can be used for restaurants or another Pick n Pay grocery order.
You also have the option to request a payout to your bank account.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What is a backup?
When ordering your groceries on Mr D, you can select a preferred backup product that you would like the picker to select in the event that your first choice is out of stock.
Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query
How are backups charged?
When you select a backup, we'll charge you for the most expensive item between your primary item and the backup. After your order has been completed in store, we'll refund you the difference between your primary item and your back up. This refund will go to your Mr D credit wallet after the picking is complete in store.
This credit is immediately available for use on the Mr D app, or you can request a payout to receive the money back into your bank account. Refer to the 'Credit Wallet' frequently asked question on the Mr D App for more information on the credit wallet.
Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query
How do I place an order?
1. Download the app
If you have an iPhone or an Android phone you can download the "Mr D" app from the Apple App Store or Google Play Store. To go there now, you can also click the below link: Download the app now
If you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com
2. Pin Location
Enter your street address to see which restaurants are available in your area.
3. Choose Restaurants
Browse the menus of the best local restaurants to find the food item of your choice!
4. Pay Cash or Card or eBucks
Happy with your order? Checkout & choose to pay with your card, eBucks or cash on delivery.
5. Track Delivery
Sit back, relax, we'll keep you updated on your delivery every step of the way on the tracking screen!
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I know if you service my area?
Mr D is currently available in every capital city of each province in South Africa and other major towns surrounding those cities.
To see if we service your area & what restaurants are available, simply enter your address into the homepage of our app or website. If we don't service your area, please use the vote for my area prompt that comes up after you search serviceability to vote for your area. Your vote will be taken into consideration when we do expansions to new areas.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What restaurants are available in my area?
To see which restaurants are available in your area, simply enter your address into the homepage of our app or website.
If your local favourite is not available on the app, please let us know by clicking the thumbs down and logging a ticket. We might just be able to encourage them to join our platform.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
I can't find my address on the map screen
The map doesn't display the correct street number:
No worries, just make sure to place the pin in the correct location and that the street name is correct. You can correct the street number at checkout on the Order Review Screen.
The map does not display the correct road name:
Please ensure that the pin is in the correct location. You can proceed from here and add additional information regarding your address on the Order Review Screen. It is important that all relevant information is included for the driver to find you.
I live in a housing estate or office park without street names:
Please ensure that the pin is in the correct location. You can proceed from here and add additional information regarding your address on the Order Review Screen (Apartment/Office Name, Floor Number and directions). It is important that all relevant information is included for the driver to find you. Please add access code in the delivery instructions should that also be required for entry.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I call in to place an order?
The Mr D delivery service is now fully online through our app and website.
Why is the online experience so much better?
- You can place your order x5 times faster
- You can save R30 on every order because there are no added call centre service charges
- You can use your credit card, eBucks or cash on delivery to pay
- You can take advantage of discounts exclusively available online - like free delivery
- You can browse your favourite restaurant's latest menus
- You can track your order live
Download the app now or if you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Need more information on a restaurant's menu or pricing?
All restaurants set their own menus and prices on the Mr D app.
Whilst we encourage our restaurant partners to keep their menu and prices on the app the same as their in-house menu, some restaurants choose to increase their prices for delivery.
When menu items are excluded, this is usually because they're not suited for delivery or are exclusively reserved for in-house dining.
If you have further questions regarding a menu item or specific restaurants pricing, we suggest you contact the restaurant directly to clarify.
Alternatively, you can click the thumbs down button below and log a query. We will liaise with the restaurant on your behalf. Please note the turnaround on queries for restaurants via our customer services team may have longer turnaround times than normal queries.
What do I do if all your drivers are busy?
We only take on as many orders as we can handle to ensure your food always arrives in the quickest possible time. From time to time, this means we may not be able to take orders for delivery if our drivers are all currently busy. In this case, we suggest you check back in a few minutes.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What are your operating hours?
We currently operate:
Monday - Saturday: 8am - 10pm
Sunday & Public Holidays: 8am - 9pm
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What payment options do I have?
You can select to pay with card, instant EFT or eBucks on the app. Please note you aren't able to pay cash for collect orders.
Important: Our drivers do not carry credit card machines. Please ensure you have sufficient cash in case you select the cash on delivery option.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How does paying 'cash on delivery' work?
When placing your order you can select "cash on delivery" as a payment method. This means you'll be able to pay the driver cash when he arrives with your order.
Please note the following:
- Drivers carry limited change
- We don't offer speed points/card machines
- We don't take cheques
- We only take Rands and cents (we don't accept any other currency)
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do you ensure safety of my credit card information?
We take the security of your payment and personal information seriously. We work closely with Paygate, a market leader in online payments. Paygate holds PCI DSS Level 1 compliance certification, with over 10 million cardholders trusting them with their data.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Do you have a min amount I need to spend to get delivery?
Based on the location a customer is, we require customers to spend a certain minimum value to get delivery. There is no minimum order value for collect orders.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What do I do if I'm having issues paying with a credit card?
We are so sorry that you're having issues paying with your credit card. Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.
We suggest you do the following:
- Check you have funds available in your account
- Ensure you have registered for online purchases with your specific bank
- Try again if you believe you entered your details correctly
If the above does not resolve the issue, you can select the instant EFT option or choose to pay cash on delivery. Alternatively, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
When logging a query:
- Make sure to let us know if you're using the iOS app, Android app or website.
- Attach a screenshot of the issue you're experiencing
Providing us with the above information will assist our customer service team as well as our payment portal provider in assisting you to resolve the issue quickly and thoroughly.
How can I pay with eBucks?
To pay with eBucks when ordering please follow the steps below:
- Select eBucks as your payment option
- Enter your eBucks South African ID number and a four digit eBucks PIN
- Don’t have a pin? Visit the eBucks website and request one.
- Once logged in, you will be able to see how many eBucks you have.
- Click the "Send OTP" button to proceed to the final step where you will be prompted to enter the OTP and finalise the purchase.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I earn eBucks?
What do I need?
SA ID number linked to the eBucks account of your qualifying FNB/RMB cards.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I partially pay for an order with eBucks?
No. You cannot partially pay for an order with eBucks. However, if you apply a coupon on an order, you are able to pay for the rest of the order with eBucks just like you can with other payment options.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What is a credit wallet?
Your credit wallet is used to store your refund credit if a Restaurant does not accept your order after you place an order with us. You can use this credit either immediately or at a later date when you place your next order with Mr D. For your subsequent order, your available refund credit will be applied automatically.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Where can I view my credit wallet and transaction history?
You can view your wallet transaction history by tapping the profile icon on the bottom right of the app, and then tapping on the “Credit wallet” option that appears in the menu.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I use funds from my credit wallet to pay for an order?
Your available credit will be applied automatically when you place your next order.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I get money into my credit wallet?
In the event that your order is not accepted by the Restaurant, the amount paid for the order will be put into the credit wallet. In the event of you experiencing any other problem after your order is placed, we will determine if you are eligible for a refund into your credit wallet. You cannot top-up your credit wallet.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I choose to pay for an order with funds from my credit wallet and another payment method?
Yes, the available credit in your wallet will be applied automatically when you place your next order. If your credit wallet balance is less than the order total, the remaining balance of the order can be paid with any other payment method available at the time of your order.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Do I have to use my credit wallet funds on my next order?
Yes, any available wallet funds will be applied automatically when you place your next order, up to the total order value. The remaining balance of the order total can then be paid with any other payment method available at the time of your order.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
When do the funds in my credit wallet expire?
Once allocated to your wallet, the funds in your wallet are valid for a period of 3 years.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Do I need to utilise the full credit balance when I place my next order?
No, in the event that your next order total is less than the available wallet balance, then you can use the remaining wallet funds on your next order.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I request a payout from my credit wallet?
You can request a payout from your credit wallet by tapping on the “Request a payout” button on the credit wallet screen.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I find available promotions?
When you sign up we will automatically add you to our email database so you get notified of various promotions.
If you're using the app you can opt into push notifications to ensure you get notified as promotions launch. To do this, go to menu > notifications.
P.S.: Should you be unable to find emails from us in your inbox, please check your spam folder.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I get free delivery on my first order?
When you sign up you'll be emailed a coupon code. Entering this coupon code at checkout will entitle you free delivery on your first order.
You can sign up by going to: https://www.mrdfood.com/register
Alternatively, if you have the Mr D app, you can simply open the app and click "sign up" on the opening screen.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I apply a coupon code?
Coupon codes can be redeemed by applying the code at checkout on the order review screen. The coupon code will be applied immediately and the value of the coupon will be deducted from the overall amount of the order.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What if my coupon code doesn't work?
If you enter a coupon code which isn't valid we immediately provide a reason on screen.
Usually, this reason pertains to the T&C's of that specific coupon - it may be invalid on your specific order or have expired.
If you feel the reason code is incorrect, connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.
I did not receive my One Time Pin (OTP) for a Coupon. What now?
We use a third party SMS service to distribute these OTPs. In case you did not receive yours please follow these steps:
- Check that the phone number listed is correct
- Request to “Resend OTP”
- If this still does not work, please log a ticket with our support team by clicking the thumbs down button below and we'll get back to you.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What is a WiCode?
Wicode is a payment platform used by third party issuers to generate voucher codes. These vouchers can be redeemed by the customer, on any vendor that is allowed by the issuer
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Why use WiCode?
The use of WiCode allows a you to use funds available to you via various platforms. Some WiCode issuers have loyalty, credit, discount or cryptocurrency platforms that can be used to pay toward your Mr D order. This essentially broadens the payment method options available to you.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Where do I get a WiCode from?
Below is a list of WiCode Issuers that allow redemption on Mr D:
- Celbux (NSFAS WALLET)
- Mobicred
- FNB eBucks
- Noracco
- Capitec
- RCS
- Bitrefill
- Mr D Bulk Corporate Vouchers (vouchers@mrdfood.com)
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I use WiCode in conjuction with other payment methods?
Yes, if your WiCode issuer allows the WiCode voucher to pay for a partial order value, you can use your Mr D wallet credit, a promo code as well as either EFT, eBucks or Card to pay for the remaining amount due.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
May I use more than 1 WiCode per order?
Unfortunately you are only allowed to use 1 WiCode per order.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
If my WiCode is worth more than my order, do I lose the remaining WiCode value?
No. If the WiCode amount is more than your order amount, the remaining amount will still be available to you on the platform you've used to generate the WiCode.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
If my order is cancelled, can I still use my WiCode?
If your order fails, or is cancelled you be fully refunded into your Mr D Wallet. You can use your credit wallet to pay toward your next Mr D order or you can select 'payout request' for the funds to be paid into your bank account.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
If my order fails, do I get my wicode back?
Yes. Your wicode is only fully redeemed when your grocery basket has been picked.
If your order fails, or is cancelled, before your grocery basket has been picked, your wicode will not be used. The value will be available for you to use on the platform you used to generate the wicode. If you have used a one-time pin, a new voucher must be generated to access these funds, as the same voucher number cannot be used more than once in this case.
If your order fails, or is cancelled, after your grocery basket has been picked, you be fully refunded into your Mr D Wallet. You can use your credit wallet to pay toward your next Mr D order or you can select 'payout request' for the funds to be paid into your bank account.
Still have a question, connect with us on Whatsapp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query
If the restaurant misses or rejects my order, can I still use the WiCode?
The value will be available for you to use on the platform you used to generate the wicode.
If you have used a one-time pin, a new voucher code must be generated to access these funds, as the same voucher number cannot be used more than once in this case.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
What is a SnackMe gift?
A SnackMe gift is a voucher with a personalised message, redeemable at any restaurant on the Mr D app. Existing Mr D customers can send a gift to any recipient, using the recipient's mobile number. The recipient does not need to be an existing user on Mr D.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I send a SnackMe gift?
To send a SnackMe gift, please follow the steps below:
- Tap "Send gifts" from the gifting home screen
- Select any recipient with a mobile number from your phonebook
- Choose a digital gift
- Choose a gift amount
- Personalise the gift message
6. Pay via card or EFT only.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I send a SnackMe gift to a recipient who is not on Mr D Food?
Yes, you can send a SnackMe gift to any valid mobile number on your phonebook. A gift recipient that does not have a profile with Mr D, will receive an SMS with instructions on how to claim the gift.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I use my gift to place an order?
After you complete the checkout process, you can choose and apply any of your received gifts. If the entire gift amount is not utilized on the current order, the gift will have a remaining balance which you can use at a later date if you wish.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I apply multiple gifts to an order?
No, you can only apply one SnackMe gift to an order at a time on checkout.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
When do my received SnackMe gifts expire?
SnackMe gifts will remain active for 3 years from the day the sender purchases the gift.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I choose how much of my received gift to apply on checkout?
No, you cannot choose how much of the gift balance to apply. This is automatically calculated.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Where can I view my SnackMe Gifts and transaction history?
Access your gifts from the gifting home page by tapping on the "Gifts" icon at the top.
What do I do if my loyalty card or account isn’t working?
You need to contact the loyalty program directly to resolve the issues with your card number or account.
Please contact the applicable loyalty program on the details listed below:
Spur Customer Care: 0860 007 787
John Dory's Customer Care: 0860 536 797
Panarottis Customer Care: 0860 007 262
Kauai Customer Care: 021 448 9974 or support@wigroup.co.za
Where do I add my loyalty card number or cellphone number so I can earn points on my order?
If you are placing an order with a qualifying restaurant you will have the option to add your loyalty card number or cellphone number on the “order review” screen when placing your order.
Which restaurant loyalty programs can I earn points for when placing an order?
We currently allow customers to earn points on all orders with:
- Spur
- John Dory's
- Panarottis
- Kauai
Note: We don’t yet allow customers to spend their earned points on the Mr D app.
I want to contact your PR/marketing department
To contact our marketing / PR department please email: megan@mrdfood.com
I want to become a driver
To apply to become a driver, please complete the driver application form by clicking on this link: https://www.mrdfood.com/become-a-driver
I want to list my restaurant on your platform
To apply to list your restaurant, please complete the restaurant application form by clicking on this link: www.mrdfood.com/become-a-restaurant-partner
How long will delivery take?
On average it takes 35 minutes from when you place your order for your food to arrive fast and hot at your door. This depends on the time it takes a restaurant to prepare an order and the distance a driver needs to cover from the restaurant to your doorstep.
When you select the restaurant you want to order from, we give you an estimated delivery time to ensure you know how long delivery will take from the specific restaurant you've chosen. We'll also keep you updated throughout the journey, from placing the order right through to delivery.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How is the food delivered to me?
Once your order is placed & accepted by the restaurant, the restaurant will prepare and package your food. Our driver will then collect your order from the restaurant, store it in a thermal hot bag and deliver it straight to your doorstep, either in a car or on a motorbike.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I track my order?
Once you have placed your order on the app or website, you'll be redirected to the tracking screen. There you can follow your order through all the necessary steps. Additionally, once our driver has picked up your order from the restaurant, a map will be appear where you can track the movements of the driver live as the driver makes way to your location.
If you're using the app and have enabled push notifications, you'll also receive notifications as your order makes it's way to you.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
Can I collect my order instead of having it delivered?
Yes, all you need to do is select the "Self Collection" option when placing your order.
Top Tip: Try it to skip the queue at your local favourite.
Why do some restaurants only have collect as an option?
If you only see collect as an option for a restaurant you'd like to order from this either means:
- There isn't a driver available within the area of that restaurant and your address at the time of your order.
- This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time, so we aren't able to offer delivery.
- This restaurant and your address aren't within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I collect an order?
Choose the collection option if you'd like to pick up your order yourself. You'll still receive a confirmation that the restaurant has received the order with an indication of your pick-up time. When you get to the restaurant you'll just need to provide your order number to a member of staff to collect your order.
Remember: You have already paid for this order and no additional payment is necessary at the restaurant.
Still have a question, connect with us on WhatsApp at 087 362 8200, or reach out to us by clicking the thumbs down button below to log a query.
How do I report a driver incident or share a driver compliment?
To report a driver incident or to share a driver compliment or suggestion connect with us on WhatsApp at 087 362 8200 or reach out to us by clicking the thumbs down button below to log a query.
How can I manage my personal information?
You can access and manage your personal information in My Account.
Here you will have access to:
- Personal Details
- Saved Addresses
- Order History
- Card payments
- Credit Wallet
- SnackMe Gifts
- Setting (Promotions & offers)
All other information
You can also request the above information and more via our Privacy Policy.
How can I request my personal information?
You can access and manage your personal information in My Account.
To access personal information which isn't available in My Account, please follow the below steps:
-
Go to our Privacy Policy and click on Request my data.
- Log into your Mr D Food account.
- Click the Submit Request button.
- We will send a confirmation link to you via email. Click the link to verify your request.
- A secure download link will be emailed to you after your request has been processed.
Read our Privacy Policy to find out more about how we collect and use your personal information.
How can I delete my account and personal information?
To submit a request to permanently delete your Mr D Food account and personal information:
- Go to our Privacy Policy and click on Delete my data.
- Log into the account you want to close.
- Carefully note the services which will no longer be available after your account has been deleted.
- If you still wish to proceed, click the Submit Deletion Request button.
- A confirmation link will be sent to you via email. Click the link to verify your request.
- We will process your request and be in touch once your account has been deleted.
Once your account has been deleted, it will no longer be accessible and cannot be restored.
If you later decide that you want to start shopping with us again, you will need to register a new account.
Can I track the status of my personal information or account deletion request?
Your request may take up to 30 days to process. To finalise your personal information or account deletion request, we will send you an email to the address associated with the relevant account.
If you have not received any communication from us after 30 days, please check your Spam folder or click here.
I have a data & privacy question not listed here, can you help?
If you have another question not covered in the "Data & Privacy" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.
I Haven't Received my One Time Pin (OTP)
You should receive your OTP instantly, this may take up to 60 seconds depending on the network provider you use.
Ensure that the cell phone number linked to your profile is correct.
If you still haven't received your OTP select “Didn't Get it? Resend OTP” on the app and the OTP will be resent to you.
If this does not work, connect with us on WhatsApp at 087 362 8200 or log a ticket with our support team by clicking the thumbs down button below and we'll get back to you.
What is TakealotNOW?
On Mr D you can now order a wide range of selected Takealot products on the app and have it delivered to you in 60 Minutes.
How many items can I add to my TakealotNOW basket?
The maximum number of items you can place in one order is dependent on the size and quantity of the products you add to your basket.
Can I place a delivery or collect order at TakealotNOW?
We only offer a delivery option for all TakealotNOW products on the Mr D app.
Can I use my Takealot credit or coupon on TakealotNOW?
You can only use your credit wallet balance or coupons issued by Mr D when placing your TakealotNOW order. Credits and coupons received for Takealot.com orders do not apply on the Mr D app.
How long does delivery take for TakealotNOW?
Your TakealotNOW order will take approximately 60 minutes to deliver to your address.
Can I reschedule my delivery for a TakealotNOW order?
Once your TakealotNOW order is placed we are unable to reschedule the delivery of your order.
Can I return my TakealotNOW product?
If you have changed your mind and would like to return an unwanted product, please note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.
You do not need to return the items in the original TakealotNOW delivery boxes.
Defective products without the original product packaging can be returned within 6 months of delivery or within the stipulated warranty period of the relevant product.
Our TakealotNOW returns policy can be found in section 15.6 in our Terms and Conditions.
Select thumbs down to request more information on returns or policy guidelines or alternatively call us at 087 362 8073.
How do I return my TakealotNOW product?
To request a Return for your TakealotNOW Product :
- Contact us on 087 362 8073
- Open "orders" on your Mr D app
- Select the order with the item you wish to return and provide us with your order number to log your return.
- Alternatively, select the thumbs down below to have one of our customer experience agents assist you with your request.
All about return methods & fees for TakealotNOW
Mr D offers 1 return method and does not charge any return administration fees:
- All returns will be collected by courier
The TakealotNOW product I received is not what I ordered
If we accidentally delivered the wrong product to you, or if the product is not as described on the website or app, please notify us within 30 days by contacting us or selecting the thumbs down below and we will collect the product from you at no charge.
If you wish to replace the item as your preferred outcome, one of our customer experience agents will reach out to you via email and assist with your request.
How do I return a manufacturer warranty product I bought from TakealotNOW?
A Manufacturer Warranty product is a product whereby the relevant supplier or manufacturer chooses to manage defective product returns directly with the customer.
Additional Info
A Manufacturer Warranty comes into effect after 7 days of receiving the product and is only applicable to defective products. Returns for any other reason will be facilitated by Mr D, provided the return is logged within 30 days of receiving the product.
If you would like to log a return for a manufacturer warranty product, please select the thumbs down below and one of our customer experience agents will provide you with the supplier information.
Returning a TakealotNOW product without accessories or its partner product
This is not possible. The complete product, including all its accessories and partner product has to be returned, as we may need to provide you with a complete replacement or full credit / refund.
For example, if your Phone charger is not working, you would need to return both the Phone and the Phone Charger.
Reschedule my TakealotNOW return collection
In order to have your return rescheduled, please contact us on 087 362 8073 .
Can I change my collection address once I have logged a TakealotNOW return?
We are unable to change an address after your return has been logged. We would need to cancel your return and log a new return with the new address. If you would like to go ahead and cancel the return, please select thumbs down below or alternatively call us on 0873628073.
Alternatively, if you are available at the current collection address at a later date and would like to reschedule,please select thumbs down below or alternatively call us on 0873628073.
Track my TakealotNOW return status
All returns status updates will be sent via email.
To request an update, please select the thumbs down below or alternatively call us on 087 362 8073.
What are the codes that govern our advertising practices?
We may occasionally update this document. When you use our platform, the current version
posted on this page is applicable.
MrD is an inclusive brand which strives to represent a culturally rich and diverse nation. All
imagery and communication published or associated with MrD must align with the company’s
values.
This advertising code sets out our commitment to all commercial advertising on the MrD
website and associated apps, to ensure that all such advertisements are lawful, honest,
decent, truthful and transparent. Adherence to this code ensures MrD remains a trusted brand
and a responsible corporate citizen.
For purposes of this code:
“commercial advertising” means all forms of paid-for advertising on the MrD website
and associated apps, which includes advertising display banners, carousels, pop-ups,
and boosted search result product listings like sponsored ads; and
“advertiser” means the entity at whose instance the advertising appears, depending on
the circumstances it may be MrD or any other third party (for instance an outlet or
restaurant trading on the platform).
Commitment to lawful advertising
Advertisers must ensure that the commercial advertisements on the website should be in full
compliance with all applicable legislation and regulations.
Commitment to honest advertising
Advertisers must ensure that commercial advertisements should not, when considered in
context, be so framed as to abuse the trust of the consumer or exploit their lack of experience,
knowledge or credulity.
Commitment to decent advertising
Advertisers must ensure that commercial advertisements should not, when considered in
context, contain any foul language, obscenities, defamation, hate speech or derogatory
comments.
Commercial advertising should not, when considered in context, contain anything which might
lead or lend support to acts of violence or criminal activity, nor should they appear to condone
such acts.
Commercial advertising should not, when considered in context, contain any negative gender
stereotyping or negative gender portrayal.
Commitment to truthful advertising
Before commercial advertising is published, advertisers must hold in their possession sufficient
documentary evidence to support all claims, whether direct or implied, that are capable of
objective substantiation.
Commitment to transparent advertising
When our customers search for products on our platform, any paid-for boosted search result
product listings which appear with the organic search results should be marked as a
“sponsored” product listing. Transparency ensures that our customers are aware that these
search results have been paid for by advertisers.
If you do not think Mr D, or any advertiser on the Mr D website, is adhering to our commercial
advertising commitments, please let us know by emailing advertising@mrd.com.
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