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Frequently Asked Questions

What measures do we have in place for the safety of our drivers and customers?

Contactless delivery

All Mr D Food deliveries are now contactless. Our drivers have been instructed not to make physical contact with any customers and to maintain a safe distance. Bags will be placed on a surface indicated by you, the driver will then back away and allow you to pick out your order yourself.

 

Enhanced Hygiene Practices

We have been educating our drivers in line with WHO guidelines and have implemented enhanced hygiene policies. All drivers are temperature tested daily at each of the driver hubs. Drivers bags are frequently cleaned, all drivers have access to hand sanitiser with clear instructions to sanitise their hands before and after each delivery or collection. Protective masks have been rolled out for all drivers.

What hygiene measures is Mr D Food putting in place?

The safety of our customers and employees is our number one priority, we have implemented the following safety measures to support a safe delivery process.

We have been educating our drivers in line with WHO guidelines and have implemented enhanced hygiene policies. All drivers are temperature tested daily at each of the driver hubs. Drivers bags are frequently cleaned, all drivers have access to hand sanitiser with clear instructions to sanitise their hands before and after each delivery or collection. Protective masks have been rolled out for all drivers.

What is Mr D Food doing to support restaurants during this time?

We hope to offer a lifeline and facilitate a revenue stream for the thousands of restaurants across the country that have been impacted by the lockdown. Mr D Food has implemented several initiatives to support the restaurant industry as they reopen. 

 

We have allocated marketing funds to drive promotional initiatives to generate orders and revenue for neighbourhood restaurants. We will also be launching a new feature in the Mr D Food app that will allow customers to support their favourite restaurants, and their staff, by making a Covid-19 Contribution to the restaurant when placing a delivery order. 100% of the customer’s chosen amount will be paid to the restaurant. 

How safe is the food from the restaurant?

According to the World Health Organisation (WHO), there is no evidence to date that Covid-19 can be transmitted via food or food packaging. In addition, all restaurants and stores have been encouraged to adhere to WHO health guidelines for their business and to ensure food is appropriately packaged for delivery to keep you safe.

 

The safety of our customers and employees is our number one priority, we have implemented the following safety measures to support a safe delivery process.

 

Contactless delivery

All Mr D Food deliveries are now contactless. Our drivers have been instructed not to make physical contact with any customers and to maintain a safe distance. Bags will be placed on a surface indicated by you, the driver will then back away and allow you to pick out your order yourself. 

 

Enhanced Hygiene Practices

We have been educating our drivers in line with WHO guidelines and have implemented enhanced hygiene policies. All drivers are temperature tested daily at each of the driver hubs. Drivers bags are frequently cleaned, all drivers have access to hand sanitiser with clear instructions to sanitise their hands before and after each delivery or collection. Protective masks have been rolled out for all drivers.

Why must I wear a mask when I collect my order from a driver?

The new level 3 regulations announced by the government indicate that customers collecting food delivery have to wear a mask to prevent the spread of the virus. 

How do you ensure your drivers are not positive for COVID-19?

Our drivers are temperature checked every day at the beginning and the end of the shift. Furthermore, they are temperature screened at the restaurant they collect from. If Covid-19 symptoms are picked up, the driver is taken off shift immediately. 

What are your training protocols for COVID-19?

All Mr D Food deliveries are now contactless. Our drivers have been instructed not to make physical contact with any customers and to maintain a safe distance. Bags will be placed on a surface indicated by you, the driver will then back away and allow you to pick out your order yourself. Our drivers are also trained to sanitise hands before and after each collection and delivery.

How often are the drivers trained on COVID-19 protocols?

Our drivers are taken through COVID-19 refresher training every morning before the start of a shift.

What measures are the restaurants taking to ensure my safety when I collect my order?

Customers that collect orders from the restaurants need to have a mask on and will be temperature screened upon collecting their order. The restaurant will provide hand sanitiser upon entering the store and social distancing protocols must be followed. 

 

How do I sign up?

You can sign up by going to: https://www.mrdfood.com/register

Alternatively, you can download the Mr D Food app from your respective app store then simply open the app and click "sign up" on the opening screen. 

If you are having difficulty signing up, please click the thumbs down button below to log a query and one of our customer service members will get back to you. 

 

 

How do I download the app?

 If you have an iPhone or an Android phone you can download the "Mr D Food" app from the Apple App Store or Google Play Store. 

To go there now, you can also click the below link: Download the app now

If you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com

How do I reset my password?

To reset your password go to: https://www.mrdfood.com/forgot

Enter the email address you used to register then click "submit". An email will be sent to your registered account with a reset password link. Once the email arrives, click the reset password link to continue.

If you still experience problems after following the above steps please click the thumbs down and log a query. 

 

 

I want to unsubscribe from emails

To unsubscribe from marketing emails you can click the unsubscribe link at the bottom of any marketing email you have received. 

Alternatively, please click the thumbs down to log a query and we will unsubscribe you on your behalf. 

How do I add / remove a credit card?

When you place your next order, on the payment screen, you can choose to add a new credit card or remove a credit card that you've used to pay with previously. 

 

How do I edit an address?

To edit a previously used address, please follow the below steps:

1. Selecting the menu icon on the top right corner of the screen

2. Click on "Profile"

3. Scroll down to your saved addresses

4. Click on the address you'd like to edit to make the needed changes. 

5. Click the back arrow at the top left side  of the screen to save. 

If you're having any issues editing an address and need assistance, please you can log a query by clicking the thumbs down button below. 

Other

If you have another question not covered in the "Getting Started & Account Settings" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

How do I place an order?

1. Download the app

If you have an iPhone or an Android phone you can download the "Mr D Food" app from the Apple App Store or Google Play Store. To go there now, you can also click the below link: Download the app now

If you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com

2. Pin Location 

Enter your street address to see which restaurants are available in your area. 

3. Choose Restaurants 

Browse the menus of the best local restaurants to find the food item of your choice! 

4. Pay Cash or Card or eBucks

Happy with your order? Checkout & choose to pay with your card, eBucks or cash on delivery. 

5. Track Delivery

Sit back, relax, we'll keep you updated on your delivery every step of the way on the tracking screen! 

 

How do I know if you service my area?

Mr D Food is currently available in every capital city of each province in South Africa and other major towns surrounding those cities. 

To see if we service your area & what restaurants are available, simply enter your address into the homepage of our app or website. If we don't service your area, please use the vote for my area prompt that comes up after you search serviceability to vote for your area. Your vote will be taken into consideration when we do expansions to new areas.

What restaurants are available in my area?

To see which restaurants are available in your area, simply enter your address into the homepage of our app or website. 

If your local favourite is not available on the app, please let us know by clicking the thumbs down and logging a ticket. We might just be able to encourage them to join our platform.

I can't find my address on the map screen

The map doesn't display the correct street number:

No worries, just make sure to place the pin in the correct location and that the street name is correct. You can correct the street number at checkout on the Order Review Screen.

 The map does not display the correct road name:

Please ensure that the pin is in the correct location. You can proceed from here and add additional information regarding your address on the Order Review Screen. It is important that all relevant information is included for the driver to find you.

I live in a housing estate or office park without street names: 

Please ensure that the pin is in the correct location. You can proceed from here and add additional information regarding your address on the Order Review Screen(Apartment/Office Name, Floor Number and directions). It is important that all relevant information is included for the driver to find you. Please add access code in the delivery instructions should that also be required for entry. 

Can I call in to place an order?

The Mr D Food delivery service is now fully online through our app and website.

 

Why is the online experience so much better?

  • You can place your order x5 times faster
  • You can save R30 on every order because there are no added call centre service charges
  • You can use your credit card, eBucks or cash on delivery to pay
  • You can take advantage of discounts exclusively available online - like free delivery
  • You can browse your favourite restaurant's latest menus
  • You can track your order live

 

Download the app now or if you don't have a compatible phone or prefer to order on our website you can go to www.mrdfood.com

 

Need more information on a restaurant's menu or pricing?

All restaurants set their own menus and prices on the Mr D Food app.

Whilst we encourage our restaurant partners to keep their menu and prices on the app the same as their in-house menu, some restaurants choose to increase their prices for delivery. 

 

When menu items are excluded, this is usually because they're not suited for delivery or are exclusively reserved for in-house dining.  

 

If you have further questions regarding a menu item or specific restaurants pricing, we suggest you contact the restaurant directly to clarify. 

 

Alternatively, you can click the thumbs down button below and log a query. We will liaise with the restaurant on your behalf. Please note the turnaround on queries for restaurants via our customer services team may have longer turnaround times than normal queries. 

What do I do if all your drivers are busy?

We only take on as many orders as we can handle to ensure your food always arrives in the quickest possible time. From time to time, this means we may not be able to take orders for delivery if our drivers are all currently busy. In this case, we suggest you check back in a few minutes. 

 

What are your operating hours?

We currently operate: 

Monday - Friday: 7am - 10pm 

Saturday: 9am - 10pm

Sunday & Public Holidays: 10am - 10pm 

 

My app isn't working! Get technical assistance

If you are getting an error or your app is not working as it should, we suggest you check the following: 

  • Ensure that you have an internet connection through Wifi or 3G/4G
  • Close and reopen the app to refresh it
  • Reboot your device 
  • Update your app

 

If the above does not resolve the issue:

  • Please click the thumbs down button below and fill in the form to log a query
  • Make sure to let us know if you're using an iOS app, Android app or website
  • Attach a screenshot of the issue you're experiencing

 

Providing us with the above information will assist our customer service team in assisting you to resolve the issue quickly and thoroughly. 

How do I apply a coupon code?

Coupon codes can be redeemed by applying the code at checkout on the order review screen. Once the coupon is applied, the value of the coupon will be deducted from the full order value and that will reflect immediately. 

What if my coupon code doesn't work?

If you enter a coupon code which isn't valid we provide a reason on screen.

Usually, this reason pertains to the T&C's of that specific coupon - it may be invalid on your specific order or have expired.  

 

If you feel the reason code is incorrect please click the thumbs down and log a query so we can investigate and get back to you. 

Why do I only see collect as an option?

If you only see collect as an option for a restaurant you'd like to order from, it could mean one of the following:

  • There isn't a driver available within the area of that restaurant and your address at the time of your order.
  • This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time so we aren't able to offer delivery. 
  • This restaurant and your address aren't within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.
  • Delivery services haven't started yet for the day, therefore only collect is available. 

Do you have a min amount I need to spend to get delivery?

Based on the location a customer is, we require customers to spend a certain minimum value to get delivery. There is no minimum order value for collect orders. 

How do I order from MediRite pharmacies?

Mr D Food has teamed up with Checkers to deliver prescriptions and medication to South Africans, providing all customers, including senior citizens or immunocompromised with a safe and hygienic way to receive their medical supplies.

How to place your MediRite order:

Step 1: Place your order with your local Checkers MediRite pharmacy via telephone and request delivery of your order through Mr D Food. Locate your nearest MediRite pharmacy on the MediRite website.

Step 2: Follow Checkers MediRite’s instructions to pay by EFT or Medical Aid using the reference number provided by the pharmacy and send the pharmacy proof of payment.

Step 3: Once your order is complete, Checkers MediRite will provide you with a MediRite Order Number. This number will be used to order the delivery of your medication on the Mr D Food app.

Step 4: Open the Mr D Food app, enter your location as usual and search for the local MediRite store at which you placed your medicine order.

Step 5: Select “Medirite Order Delivery” and add to cart.

Step 6: In the cart, input your Medirite order number in the Exclusions & Allergy Notes instructions box.

Step 7: Complete your order as normal and follow the delivery tracking updates.

Other

If you have another question not covered in the "Ordering" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

What is a credit wallet?

Your credit wallet is used to store your refund credit if a Restaurant does not accept your order after you place an order with us. You can use this credit either immediately or at a later date when you place your next order with Mr D Food. For your subsequent order, your available refund credit will be applied automatically.

Where can I view my credit wallet and transaction history?

You can view your wallet transaction history by tapping the menu icon on the top right of the app, and then tapping on the “Credit wallet” option that appears in the side menu.

How do I use funds from my credit wallet to pay for an order?

Your available credit will be applied automatically when you place your next order. 

How do I get money into my credit wallet?

In the event that your order is not accepted by the Restaurant, the amount paid for the order will be put into the credit wallet. In the event of you experiencing any other problem after your order is placed, we will determine if you are eligible for a refund into your credit wallet. You cannot top-up your credit wallet.

Can I choose to pay for an order with funds from my credit wallet and another payment method?

Yes, the available credit in your wallet will be applied automatically when you place your next order. If your credit wallet balance is less than the order total, the remaining balance of the order can be paid with any other payment method available at the time of your order.

Do I have to use my credit wallet funds on my next order?

Yes, any available wallet funds will be applied automatically when you place your next order, up to the total order value. The remaining balance of the order total can then be paid with any other payment method available at the time of your order.

When do the funds in my credit wallet expire?

Once allocated to your wallet, the funds in your wallet are valid for a period of 3 years. 

Do I need to utilise the full credit balance when I place my next order?

No, in the event that your next order total is less than the available wallet balance, then you can use the remaining wallet funds on your next order.

How do I request a payout from my credit wallet?

You can request a payout from your credit wallet by tapping on the “Request a payout” button on the credit wallet screen.

Can I choose to pay out my available credit wallet funds into any bank account?

By default, your payout will be made into the last valid card or bank account you used to place an order with us which failed. In the event that our payout to you was unsuccessful, we will contact you via email to request your alternative bank details.

How long does it take to payout my available funds from my credit wallet?

Your payout will be processed within 5 business days from your payout request date. In the event that our payout to you was unsuccessful, we will contact you via email to request your alternative bank details.

Can I use my available credit wallet funds while I have requested a payout?

No, your available wallet funds will be immediately depleted after you request a payout.

Does my credit wallet incur interest?

No, funds in your credit wallet will not incur interest.

What is a SnackMe gift?

A SnackMe gift is a voucher with a personalised message, redeemable at any restaurant on the Mr D Food app.  Existing Mr D Food customers can send a gift to any recipient, using the recipient's mobile number. The recipient does not need to be an existing user on Mr D Food.

How do I send a SnackMe gift?

To send a SnackMe gift, please follow the steps below:

 

  1. Tap "Send gifts" from the gifting home screen
  2. Select any recipient with a mobile number from your phonebook
  3. Choose a digital gift
  4. Choose a gift amount
  5. Personalise the gift message 

6. Pay via card or EFT only. 

Can I send a SnackMe gift to a recipient who is not on Mr D Food?

Yes, you can send a SnackMe gift to any valid mobile number on your phonebook.  A gift recipient that does not have a profile with Mr D, will receive an SMS with instructions on how to claim the gift.

How do I use my gift to place an order?

After you complete the checkout process, you can choose and apply any of your received gifts. If the entire gift amount is not utilized on the current order, the gift will have a remaining balance which you can use at a later date if you wish.

Can I apply multiple gifts to an order?

No, you can only apply one SnackMe gift to an order at a time on checkout.

When do my received SnackMe gifts expire?

SnackMe gifts will remain active for 3 years from the day the sender purchases the gift.

Can I choose how much of my received gift to apply on checkout?

No, you cannot choose how much of the gift balance to apply. This is automatically calculated.

 

Where can I view my SnackMe Gifts and transaction history?

Access your gifts from the gifting home page by tapping on the "Gifts" icon at the top.

Can I personalise a SnackMe gift message?

Yes, you can personalise the default gift message on the digital gift preview screen.

Why do you need access to my phone number contact list to send a SnackMe gift?

You need to give access to your phone book contacts so you can choose a friend to gift. Mr D Food does not store your contacts.

 

How will the recipient receive my SnackMe gift?

Recipients with an existing Mr D Food profile will receive an in-app message and email notifying them of the gift received. Recipients without an existing Mr D Food profile will receive an SMS with instructions on how to claim a gift.

Can I cancel a SnackMe gift?

You may only cancel a SnackMe gift that you have sent, provided the recipient has not accepted the gift yet. Please email or call us to initiate the cancellation.

Why must I accept a SnackMe Gift?

Accepting a SnackMe Gift allows you to save money on your next order. You can use the SnackMe Gift to order food at any restaurant. Apply the SnackMe Gift during the checkout process to reduce your order total.

Can I request a payout of my SnackMe gifts into my Mr D Food credit wallet or my bank account?

No it is not possible to request a payout of your SnackMe gifts. You can use the SnackMe Gift to order food at any restaurant.

Do my unused gifts incur interest?

SnackMe gifts do not incur any interest and will remain active for 3 years from the day the gift was purchased.

Do I need to be the recipient’s friend to send them a gift?

No, you don't have to be a friend of the recipient to send a gift. To send a gift all you need is a valid mobile number.

How can I hide my name from the SnackMe gifting feed?

You can hide your name from the gifting feed by enabling the gifting privacy toggle. The gifting privacy toggle can be found on the settings side menu option

How Do I Request A Gift?

On the SnackMe gifting home screen select the Request Gifts icon. Choose a friend from your contact list, who will receive the request. Share your gift request to your friend via any messaging app on your device such as WhatsApp or via SMS. The recipient will receive a message with a link to the Mr D Food app where they can send you a SnackMe Gift.

Other

If you have another question not covered in the "SnackMe gifts" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

What do I do if my loyalty card or account isn’t working?

You need to contact the loyalty program directly to resolve the issues with your card number or account.

Please contact the applicable loyalty program on the details listed below:

Spur Customer Care: 0860 007 787

John Dory's Customer Care: 0860 536 797

Panarottis Customer Care: 0860 007 262

Kauai: 021 448 9974 or support@wigroup.co.za

 

Where do I add my loyalty card number or cellphone number so I can earn points on my order?

If you are placing an order with a qualifying restaurant you will have the option to add your loyalty card number or cellphone number on the “order review” screen when placing your order.

Which restaurant loyalty programs can I earn points for when placing an order?

We currently allow customers to earn points on all orders with:

  • Spur
  • John Dory's
  • Panarottis
  • Kauai

Note: We don’t yet allow customers to spend their earned points on the Mr D food app.

What is a WiCode?

A WiCode is issued by a third party, and can be used as a form of payment at any restaurant on Mr D Food.

What happens if the WiCode doesn't cover the full order amount?

If the voucher doesn't cover the total food amount, don't worry, you can cover the balance with a card, EFT, eBucks or cash payment.

May I use more than 1 WiCode per order?

Unfortunately you are only allowed to use 1 WiCode per order.

If the restaurant misses or rejects my order, can I still use the WiCode?

Yes, you can still use your WiCode on your next order.

If my order is cancelled, can I still use my WiCode?

Unfortunately not, but the money will be refunded to your Wallet. You will be able to use the money in your Mr D Food Wallet for your next purchase.

What do I do if something is wrong with my WiCode?

Only Mr D Food WiCode's can be applied to an order. Contact the WiGroup to confirm that your WiCode is redeemable on Mr D Food. 

If you believe the WiCode you entered was correct however your payment was unsuccessful, log a query by sending an email to support@wigroup.co.za
Alternatively, call 021 448 9974

Will my WiCode Expire?

The issuer of your WiCode sets the expiration. Please contact the organisation that issued your WiCode if it has expired.

What payment options do I have?

You can select to pay with card, instant EFT or eBucks on the app. Please note you aren't able to pay cash for collect orders.

 

Important: Our drivers do not carry credit card machines. Please ensure you have sufficient cash in case you select the cash on delivery option.

How does paying 'cash on delivery' work?

When placing your order you can select "cash on delivery" as a payment method. This means you'll be able to pay the driver cash when he arrives with your order. 

Please note the following: 

  • Drivers carry limited change
  • We don't offer speed points/card machines 
  • We don't take cheques
  • We only take Rands and cents (we don't accept any other currency)

How do you ensure safety of my credit card information?

We take the security of your payment and personal information seriously. We work closely with Paygate, a market leader in online payments. Paygate holds PCI DSS Level 1 compliance certification, with over 10 million cardholders trusting them with their data.

Do you have a min amount I need to spend to get delivery?

Based on the location a customer is, we require customers to spend a certain minimum value to get delivery. There is no minimum order value for collect orders. 

What do I do if I'm having issues paying with a credit card?

We are so sorry that you're having issues paying with your credit card. Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.

 

We suggest you do the following: 

  • Check you have funds available in your account 
  • Ensure you have registered for online purchases with your specific bank
  • Try again if you believe you entered your details correctly

 

If the above does not resolve the issue, you can select the instant EFT option or choose to pay cash on delivery. Alternatively, click the thumbs down button below to log a query with us.

 

When logging a query:

  • Make sure to let us know if you're using the iOS app, Android app or website.  
  • Attach a screenshot of the issue you're experiencing

 

Providing us with the above information will assist our customer service team as well as our payment portal provider in assisting you to resolve the issue quickly and thoroughly. 

When does an additional service fee apply?

Orders placed at Checkers LiquorShops, Takealot Essential Stores and BP Convenience stores will incur an additional service fee in addition to the delivery service fee charged for your set location. 

This additional service fee will be shown above the service fees in your cart. 

 

How can I pay with eBucks?

To pay with eBucks when ordering please follow the steps below:

  1. Select eBucks as your payment option
  2. Enter your eBucks South African ID number and a four digit eBucks PIN
  3. Don’t have a pin? Visit the eBucks website and request one. 
  4. Once logged in, you will be able to see how many eBucks you have. 
  5. Click the "Send OTP" button to proceed to the final step where you will be prompted to enter the OTP and finalise the purchase.

How do I earn eBucks?

Qualifying FNB eBucks customers have the opportunity to earn eBucks when they pay with their qualifying FNB/RMB cards. All you have to do is select the earn eBucks option under the CARD Payment method. You will then need to enter your SA ID Number, which is associated with the  FNB/RMB cards you are using to make payments. Your SA ID will automatically be saved against your customer profile for you to easily earn eBucks for future purchases on the Mr D Food App.

 

What do I need?

SA ID number linked to the eBucks account of your qualifying FNB/RMB cards.

Can I partially pay for an order with eBucks?

No. You cannot partially pay for an order with eBucks. However, if you apply a coupon on an order, you are able to pay for the rest of the order with eBucks just like you can with other payment options.  

Why do you save my ID number when I use eBucks?

Your ID number is required so that Mr D Food can be able to communicate your spend with FNB when you opt to earn eBucks so that FNB can allocate the correct amount of eBucks to your account for your spend. Also, it is needed for Mr D Food to retrieve your eBucks balances when you opt to spend eBucks on Mr D Food orders. 

What should I do if I don't earn eBucks after having opted to earn?

Contact eBucks on 087 320 3200 and or visit www.eBucks.com

Remember

  • If you choose to earn eBucks on an order, you cannot simultaneously pay for that order using eBucks.
  • Your eBucks will be awarded at the beginning of the month for purchases made the previous month.
  • If using a promotional coupon, you will only earn eBucks on the remaining balance that is actually paid with money, and not on the coupon or credit amount itself.

You need to make sure you are registered for eBucks in order to earn. If you haven’t registered yet, please visit www.eBucks.com

How will I qualify for eBucks and what is the percentage earnings I will receive?

Contact eBucks on 087 320 3200 and or visit www.eBucks.com

Other

If you have another question not covered in the "Payments & Fees" section, please feel free to log a query by clicking thumbs down button below and our team will get back to you.

How do I find available promotions?

When you sign up we will automatically add you to our email database so you get notified of various  promotions. 

If you're using the app you can opt into push notifications to ensure you get notified as promotions launch. To do this, go to menu > notifications. 

 

P.S.: Should you be unable to find emails from us in your inbox, please check your spam folder.

How do I get free delivery on my first order?

When you sign up you'll be emailed a coupon code. Entering this coupon code at checkout will entitle you free delivery on your first order. 

You can sign up by going to: https://www.mrdfood.com/register

Alternatively, if you have the Mr D Food app, you can simply open the app and click "sign up" on the opening screen. 

How do I apply a coupon code?

Coupon codes can be redeemed by applying the code at checkout on the order review screen. The coupon code will be applied immediately and the value of the coupon will be deducted from the overall amount of the order.  

What if my coupon code doesn't work?

If you enter a coupon code which isn't valid we immediately provide a reason on screen.

Usually, this reason pertains to the T&C's of that specific coupon - it may be invalid on your specific order or have expired.  

If you feel the reason code is incorrect, please click the thumbs down button below and log a query so we can investigate and get back to you. 

I did not receive my One Time Pin (OTP) for a Coupon. What now?

We use a third party SMS service to distribute these OTPs. In case you did not receive yours please follow these steps:

  1. Check that the phone number listed is correct
  2. Request to “Resend OTP”
  3. If this still does not work, please log a ticket with our support team by clicking the thumbs down button below and we'll get back to you. 

Other

If you have another question not covered in the "Promotions" section please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

I want to contact your PR/marketing department

To contact our marketing / PR department please email: megan@mrdfood.com

I want to become a driver

To apply to become a driver, please complete the driver application form by clicking on this link: https://www.mrdfood.com/become-a-driver

 

I want to list my restaurant on your platform

To apply to list your restaurant, please complete the restaurant application form by clicking on this link: www.mrdfood.com/become-a-restaurant-partner

Other

If you have another question not covered in the "Business Opportunities Enquiries" section, please feel free to log a query by clicking the thumbs down button below and our team will get back you.

How long will delivery take?

On average it takes 35 minutes from when you place your order for your food to arrive fast and hot at your door. This depends on the time it takes a restaurant to prepare an order and the distance a driver needs to cover from the restaurant to your doorstep.

 

When you select the restaurant you want to order from, we give you an estimated delivery time to ensure you know how long delivery will take from the specific restaurant you've chosen. We'll also keep you updated throughout the journey, from placing the order right through to delivery.

 

How much does delivery cost?

The delivery fee that we charge range between R0-R15 based on your location!

How is the food delivered to me?

Once your order is placed & accepted by the restaurant, the restaurant will prepare and package your food. Our driver will then collect your order from the restaurant, store it in a thermal hot bag and deliver it straight to your doorstep, either in a car or on a motorbike. 

How do I track my order?

Once you have placed your order on the app or website, you'll be redirected to the tracking screen. There you can follow your order through all the necessary steps. Additionally, once our driver has picked up your order from the restaurant, a map will be appear where you can track the movements of the driver live as the driver makes way to your location. 

If you're using the app and have enabled push notifications, you'll also receive notifications as your order makes it's way to you. 

 

Can I collect my order instead of having it delivered?

Yes, all you need to do is select the "Self Collection" option when placing your order.

 

Top Tip: Try it to skip the queue at your local favourite.

 

 

Why do some restaurants only have collect as an option?

If you only see collect as an option for a restaurant you'd like to order from this either means:

  • There isn't a driver available within the area of that restaurant and your address at the time of your order.
  • This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time, so we aren't able to offer delivery. 
  • This restaurant and your address aren't within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.

How do I collect an order?

Choose the collection option if you'd like to pick up your order yourself. You'll still receive a confirmation that the restaurant has received the order with an indication of your pick-up time. When you get to the restaurant you'll just need to provide your order number to a member of staff to collect your order. 

 

Remember: You have already paid for this order and no additional payment is necessary at the restaurant.

How do I report a driver incident or share a driver compliment?

To report a driver incident or to share a driver compliment or suggestion please call us on 087 362 7666.

Other

If you have another question not covered in the "General Delivery Queries" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

How can I manage my personal information?

You can access and manage your personal information in My Account.

Here you will have access to:

  • Personal Details 
  • Saved Addresses  
  • Order History
  • Card payments
  • Credit Wallet
  • SnackMe Gifts
  • Setting (Promotions & offers)

 

All other information

You can also request the above information and more via our Privacy Policy.

How can I request my personal information?

You can access and manage your personal information in My Account.

To access personal information which isn't available in My Account, please follow the below steps:

  1. Go to our Privacy Policy and click on Request my data.

  2. Log into your Mr D Food account.
  3. Click the Submit Request button.
  4. We will send a confirmation link to you via email. Click the link to verify your request.
  5. A secure download link will be emailed to you after your request has been processed.

 


Read our Privacy Policy to find out more about how we collect and use your personal information.

 

 

 

How can I delete my account and personal information?

To submit a request to permanently delete your Mr D Food account and personal information:

  1. Go to our Privacy Policy and click on Delete my data.
  2. Log into the account you want to close.
  3. Carefully note the services which will no longer be available after your account has been deleted.
  4. If you still wish to proceed, click the Submit Deletion Request button.
  5. A confirmation link will be sent to you via email. Click the link to verify your request.
  6. We will process your request and be in touch once your account has been deleted.

 

Once your account has been deleted, it will no longer be accessible and cannot be restored. 

 

If you later decide that you want to start shopping with us again, you will need to register a new account.

Can I track the status of my personal information or account deletion request?

Your request may take up to 30 days to process. To finalise your personal information or account deletion request, we will send you an email to the address associated with the relevant account.


If you have not received any communication from us after 30 days, please check your Spam folder or click here.

I have a data & privacy question not listed here, can you help?

If you have another question not covered in the "Data & Privacy" section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

Is the sim-card activated?

No, you will need to activate the sim card prior to use, by visiting  www.rain.co.za

How do I activate my sim card?

Please visit www.rain.co.za and follow the instructions to activate your sim card

Can I top-up my existing rain sim card through Mr D Food?

No, please visit www.rain.co.za to purchase pay as you go packages.

I have a problem with my rain sim card/network issue

Please visit  www.rain.co.za under the support section for easy self-help guides and rain contract information.

How do I know if my address has rain network coverage?

Please visit www.rain.co.za to check coverage.

Do I need to RICA my sim card prior to use?

Yes, to activate the sim card you will need a SA ID or a passport and you need to be over 18 years old. Please visit www.rain.co.za to follow the easy steps to activate your sim card.

Is there a limit of the number of active rain sim cards?

Yes, there is a limit of 10 active RAIN sim cards per registered user, please visit www.rain.co.za for more information. You can order a maximum of 5 sim cards per Mr D Food order.



I Haven't Received my One Time Pin (OTP)

You should receive your OTP instantly, this may take up to 60 seconds depending on the network provider you use.

Ensure that the cell phone number linked to your profile is correct.

If you still haven't received your OTP select “Didn't Get it? Resend OTP” on the app and the OTP will be resent to you.

If this does not work, please log a ticket with our support team by clicking the thumbs down button below and we'll get back to you.

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